What type of shipping do you provide?
We only offer one type of shipping: free, worldwide, tracked shipping.
When will my artwork be ready to ship?
Our artwork is custom made, by hand, upon request. This means that we begin or finalize production of your artwork once we receive your order. As a result, we generally take 10 business days to assemble your artwork before we ship it out.
How long does shipping take?
Shipping times depend on the destination. Orders shipped to addresses in the below regions arrive in the following number of business days from the date the artwork is assembled and ready to ship:
- North America |
- South America |
- Australia |
- Asia |
- Africa |
How do I track my order?
After purchasing your artwork, you will receive an email confirming that we received your payment and your order. After the artwork is assembled and shipped, you will receive a second email with a tracking link as soon as your order leaves our manufacturing facility.
Can I return my order?
Yes! Client satisfaction is our top priority. If you don't receive a piece of artwork that you love, you are free to return it to us, unused and in its original condition and packaging, within 30 days of the date since your order was placed. You will be responsible for paying your own shipping costs for returning your item.
Please note: our return policy only applies to regular-priced items. Discounted items (15% or over) are final sale and cannot be returned.
How do I return my order?
To return your art, please email us your name, order confirmation number, and email associated with the order at info@vandulizm.com. Once we receive your return request, we will provide you with the shipping address you must mail your product to.